Voice Configuration and Subscriptions

Call Routing & Configuration

(Inbound only)

  • Current state assessment and needs analysis

  • Best practices and recommendations for risk mitigation and phone number health 

  • Support Twilio account creation, configuration

  • Support consolidation of legacy VoIP and SMS services

  • Recommendations for voice/sms cost reductions

  • Inbound call routing & IVR design and configuration

  • Support phone number porting

  • Integration of virtual assistants into inbound calling patterns

  • Support creating & uploading voice prompts for IVR and voicemail

  • Support soft and hard phone setup, including SIP trunking to compatible hard phones

Virtual PBX Subscription

(Inbound + Outbound)

  • Maintain inbound call routing configuration

  • Update outbound dialing campaigns to balance customer experience with team efficiencies

  • Manage and refresh phone number inventory

  • Daily population of outbound dialing lists from MUSE pipelines

  • User support and training

Virtual PBX Configuration

  • All features of Call Routing & Configuration above


    -- plus --

  • Setup Users, Skill Groups, Dispositions

  • Setup Outbound Lists, Campaigns

  • Setup workflows to populate outbound dialing lists from MUSE pipelines

PRICING

Your Voice Choice

no Voice

(shhh...)

$0

(forever ... until you decide otherwise)

Virtual PBX

(Inbound + outbound)

$3,000 setup

founder pricing: $2,000 setup

$TBD/agent/month

(one-time + monthly)

No contracts - cancel anytime

Transactional pricing (NOT included) will be directly billed to Customer and is subject to change.

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